Dual Screen Android Car Stereo 21.6” 23.6“ CarPlay & Auto

About Us: Quality & Innovation

Our quality assurance and innovative automotive electronics

Who are we?

We are a Guangdong-based company founded in 2014, specializing in high-quality automotive electronics. We deliver Android car players, car cameras, and multimedia systems to global markets, with strong presence in South America (50%), North America (10%), Eastern Europe (10%), and other regions. Our experienced team builds cutting-edge solutions to enhance your driving experience.

How do we ensure quality?

Quality is core to our operations. We offer pre-production samples for approval, then perform comprehensive final inspections before shipment. All products—including Android head units and car cameras—carry a one-year warranty for reliability and satisfaction.

What products can you purchase from us?

We provide Android car players, dash cams, Android head units, custom Android frames, and multimedia systems—engineered for seamless integration with your vehicle’s systems.

Why choose us over other suppliers?

With 10+ years in design, development, and manufacturing, our factory delivers high-quality, reliable, and innovative products. Our consistent standards—from Android head units to multimedia solutions—make us a trusted partner worldwide.

What services do we provide?

We support FOB, EXW, DAP, and DDP deliveries; accept L/C, T/T, Western Union, and PayPal; and provide English-speaking support for international clients.

Shipping & Delivery FAQ

What shipping methods are available? How is the delivery time determined?

We offer sea freight, air freight, and local delivery. Sea freight suits large, cost-sensitive orders (≈20–30 days). Air freight is faster for urgent needs (≈7–10 days). Local delivery covers nearby regions (≈1–3 days). We recommend the best mode based on order size, location, and urgency. See our retail shipping policy and bulk order shipping policy.

What does the sea freight cost include? Who pays after the goods arrive at the port?

The sea freight price on our site covers costs up to the nearest port in your country (loading, transport, unloading). After arrival, fees such as customs clearance, storage, and import duties are the customer’s responsibility. Consult your local customs office for details. See our retail shipping policy.

Can I choose a specific courier? How do you select international services?

We choose carriers based on real-time service and cost to ensure timely delivery. If you prefer a specific courier, contact us for a live quote and we’ll adjust shipping accordingly. Learn more in our bulk order shipping policy.

What if issues occur in transit? How is shipping safety ensured?

We work with trusted logistics partners and use careful packing to reduce risk. If damage occurs, contact support immediately to file a claim; we’ll assist with documentation and resolution. See our retail shipping policy.

How do you guarantee timely local deliveries? What if there’s a delay?

Local deliveries are handled by vetted partners, with timelines confirmed at ordering. If unforeseen delays arise, we’ll notify you promptly and work to minimize impact. Details in our retail shipping policy.

Payment & Security FAQ

How will my payment information be handled? Is it secure?

Your payment information is processed securely with advanced encryption. You’ll receive immediate order confirmation via email and SMS for transparency. Learn more in our Privacy Policy.

Do you comply with international security standards? How is transaction data protected?

Yes. We apply encryption in transit and at rest and follow strict protocols to protect confidentiality and integrity throughout payment processing.

Will my personal information be protected? How is it used?

We keep your personal information strictly confidential and use it only for order processing and customer support. See our Privacy Policy.

What if I encounter issues during checkout? How do I contact support?

Reach us anytime via WhatsApp, Messenger, or email. The site’s quick chat button lets you contact us before or after purchase for real-time assistance.

How do you handle transaction disputes?

We investigate promptly and provide reasonable solutions to protect your rights. See our Retail Refund and Shipping Policy.

What is your refund policy?

We offer refunds under specific conditions with a clear process outlined on our website. Review details in our Retail Refund and Shipping Policy.

How can I confirm that my transaction was successful?

After successful payment, you’ll receive an email and SMS with order details and status. You can also log in to view your order history anytime.

Additional information

Weight	2.85 kg
Dimensions	65 × 25 × 12 cm
Memory Size	4+64GB, 8+128GB
Screen Size	21.6", 23.6"
Android motherboard	稀图
Bluetooth Support	BT 5.0
Camera Function Suport	Rear view camera（AHD)
CPU Core	8 Core CPU
Back cover material	Metal (with fan)
Navigation Function	GPS/Glonass
Motherboard Number	GT6125(4G)
DVR function	USB Front/Rear 1080P
Network connection	WiFi/4G/5G
Screen pixels	1280x720Pix(QLED)
The System	Android 14 system
Video Output	HD USB/HDMI
The Sound Function	DSP 32 band EQ
Phone connection	Mirror-link, Wireless Carplay&Android Auto

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Shipping, Warranty & Returns

CarMP5’s guide to global delivery, tax-free shipping, warranty, and refund support.

📦 Where do you ship from? How long does delivery take?

We ship worldwide from our Hong Kong / Shenzhen warehouses and regional EU & US logistics partners. Typical delivery times:

USA/Canada: 5–9 business days
EU Member States: 7–15 business days (🇩🇪🇫🇷🇪🇸 prioritized)
UK & AU: 7–10 business days
Rest of world: 8–15 business days

All orders include tracking. Delivery speed depends on destination and customs processing.

🧾 Will I have to pay import tax or VAT?

CarMP5 offers DDP (Duty & VAT prepaid) shipping for EU Member States and the USA. That means your order arrives duty-free with no additional payment upon delivery.

Other regions: Local customs may apply taxes based on import policies. Please check your local regulations before ordering.

🚚 Can I choose express shipping?

Yes. You can select Express (DHL / FedEx) or Standard (EMS / Postal) shipping at checkout depending on your region.

🔁 What’s your return & refund policy?

CarMP5 offers a 7-day unconditional return from the date of delivery. Refunds are available for defective, incompatible, or incorrectly shipped items.

All returns must include the original packaging. Please contact our support team to obtain an RMA authorization before returning any product.

🛠️ What warranty do you offer?

Every CarMP5 product is covered by a 1-year limited warranty and lifetime technical support. Warranty covers manufacturing defects and hardware faults not caused by improper installation or misuse.

📲 How do I contact support?

Our multilingual support team is available via live chat, WhatsApp, or email. Most inquiries are answered within 24 hours.

Visit our help center: Contact Us

🔐 Is my payment safe? Do you support installment plans?

CarMP5 uses 256-bit SSL encryption for all transactions. Payments through PayPal, Visa, MasterCard, Google Pay are fully secured. Some regions also support PayPal Pay in 4 installment payments.

📦 What’s included in the package?

Each order includes the main device, vehicle-specific harness (no extra charge), power cable, USB lines, and installation guide. GPS antenna and accessories are included where applicable.

🚨 What if my product arrives damaged or missing parts?

If any issue occurs, please contact us within 7 days of receipt with clear photos of the package and item. We will promptly arrange a replacement or refund.

🛒 I ordered the wrong product — what should I do?

No problem! If unused and reported within 7 days, we’ll help you exchange it for the correct model. Contact our team for an exchange label and compatibility check.

📨 Can I modify or cancel my order after purchase?

Yes — if your order hasn’t shipped yet, we can change the model, address, or cancel the order. Please contact support within 12 hours of placing your order for the fastest help.

📋 How can I track my shipment? Will I get updates?

Once your order ships, you’ll receive an email with a tracking number and a live tracking link. We work with DHL, FedEx, EMS, and 4PX to ensure reliable global coverage.

Still have questions? Check our full shipping and refund policies.

📦 View Shipping Policy 🔁 View Return & Warranty Policy

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