Description
About us Qusetion ？
Who are we?
We are a Guangdong-based company established in 2014, serving global markets with primary sales to South America (50%), North America (10%), Eastern Europe (10%), Western Europe (10%), Southeast Asia (5%), Africa (5%), the Middle East (5%), and Central America (5%) Our team consists of 11-50 experienced professionals dedicated to delivering high-quality automotive electronics
How do we ensure quality?
We always provide a pre-production sample for approval before mass production Comprehensive final inspections are conducted before shipment We offer a one-year warranty on all products to ensure reliability
What products can you purchase from us?
We specialize in automotive electronics, including car Android players, car cameras, car Android frames, and car lighting systems
Why choose us over other suppliers?
With over 10 years of experience in design, development, and production, our factory delivers high-quality and innovative automotive electronic solutions Our expertise and dedication to excellence make us a trusted partner for customers
What services do we provide?
We offer flexible delivery terms such as FOB, EXW, DAP, and DDP We accept various payment methods in US Dollars, RMB, and more Payment options include L/C, T/T, Western Union, and PayPal Languages spoken include English to meet the needs of international clients
About Shipping and Taxs
1. What shipping methods are available? Sea freight, air freight, or local delivery? How is the delivery time determined?
We offer multiple flexible shipping options, including sea freight, air freight, and local delivery. Sea freight is ideal for large orders with more flexible delivery timelines, typically taking 20-30 days. Air freight is suitable for customers with tight schedules, with delivery taking around 7-10 days. Local delivery is available for regions close to our warehouse, usually taking 1-3 days. We will recommend the most suitable shipping method based on your specific needs and order size and inform you of the estimated delivery time in advance.
2. What does the sea freight cost include? Who is responsible for the costs after the goods arrive at the port?
The sea freight cost displayed on our website includes all fees up to the nearest port in your country, including loading, transport, and unloading at the port. However, all fees after the goods arrive at the destination port, such as customs clearance fees, storage fees, and import duties, are the customer’s responsibility. We recommend checking with your local customs office before placing an order to avoid unexpected costs. We will also provide the necessary documents to assist with the process if needed.
3. Can I choose a specific courier company? How do you select international shipping services?
We select the most suitable courier based on current conditions to ensure timely delivery of your order. Since shipping prices fluctuate, we choose the service that offers the best balance between cost and quality. If you have a preferred courier, please contact us for a real-time quote, and we will adjust the shipping cost based on any differences, ensuring the most economical shipping solution for you.
4. What happens if there’s a problem during transport? How is shipping safety ensured?
We work with trusted logistics companies to ensure that all shipments are well-protected during transport. Both sea and air freight shipments are professionally packaged to reduce the risk of damage. If any damage occurs during transport, you can contact our customer service team immediately. We will assist in filing claims and provide the necessary support to resolve the issue.
5. Will I have to pay additional taxes or fees? How are tax issues handled?
Taxes and fees for international orders depend on the specific regulations of the destination country. Usually, import taxes and duties are the customer’s responsibility. We recommend consulting with your local customs office before placing an order to understand any additional costs. We can also provide the necessary documents to help simplify the customs process if needed.
6. Do your products come with a warranty? What happens if there’s an issue during use or transport?
All our products come with a one-year warranty. If any non-human-related issues occur during the warranty period, you can contact us for free repairs or replacement. If damage occurs during transport, we will assist you in filing a claim and will either repair or replace the product based on the situation, ensuring your rights are fully protected.
7. How can you guarantee timely delivery for local shipments? What happens if there’s a delay?
Local deliveries are handled by our trusted logistics partners, and delivery times are confirmed with you at the time of order. We will schedule delivery to ensure it reaches you on time. If there are any unforeseen delays, we will communicate with you immediately and work to minimize any disruption.
About your Transaction security
1. How will my payment information be handled when shopping on your website? Is it secure?
Your payment information will be securely stored on our website and processing will begin immediately after the transaction is completed. We use advanced encryption technology to ensure the security of all payment information. You will receive immediate confirmation of your transaction order via phone and email, ensuring you stay informed about your order status.
2. Does your payment system comply with international security standards? How is transaction information protected?
Yes, our payment system complies with international security standards to ensure your transaction information is always encrypted during transmission and storage. We strictly adhere to security protocols to maintain the confidentiality and integrity of all transaction information.
3. Will my personal information be protected? How will you handle this information?
Your personal information will be kept strictly confidential and will never be disclosed to any third party. We commit to using your data only for order processing and customer support, ensuring your privacy is fully protected.
4. If I encounter issues during the transaction process, how can I contact the customer service team?
You can contact our customer service team anytime through multiple channels, including WhatsApp, Messenger, and email. Our website features a quick chat button, ensuring you can easily reach us before and after the transaction to receive assistance and support.
5. How will you handle any transaction disputes?
We value every transaction and if any disputes arise, our customer service team will be dedicated to assisting you and ensuring prompt resolution of the issue. We will investigate the specific situation and provide reasonable solutions to protect your rights.
6. What is your refund policy?
We have a clear refund policy that allows customers to apply for refunds under specific conditions. Detailed information about the refund process and related terms can be found on our website. We recommend reading it carefully before making a purchase to ensure you have a clear understanding of the transaction.
7. How can I confirm that my transaction was successful?
After each successful transaction, you will immediately receive a confirmation email and SMS notification detailing your order information and transaction status. You can also log in to your account at any time to view your order history and status, ensuring you have a clear understanding of each transaction.
Henry Thomas –
The sleek design blends perfectly with my car’s interior. It doesn’t look out of place at all. Considering the lower price and fast, affordable shipping, it’s a great option for anyone wanting a clean and professional look.