ENET OBD Cable & USB-C/A Adapter Bundle for Volvo, Zeekr, Polestar

📦 Where do you ship from? How long does delivery take?

We ship worldwide from our Hong Kong / Shenzhen warehouses and regional EU & US logistics partners. Typical delivery times:

• USA/Canada: 5–9 business days
• EU Member States: 7–15 business days (🇩🇪🇫🇷🇪🇸 prioritized)
• UK & AU: 7–10 business days
• Rest of world: 8–15 business days

All orders include tracking. Delivery speed depends on destination and customs processing.

🧾 Will I have to pay import tax or VAT?

CarMP5 offers DDP (Duty & VAT prepaid) shipping for EU Member States and the USA. That means your order arrives duty-free with no additional payment upon delivery.

Other regions: Local customs may apply taxes based on import policies. Please check your local regulations before ordering.

🚚 Can I choose express shipping?

Yes. You can select Express (DHL / FedEx) or Standard (EMS / Postal) shipping at checkout depending on your region.

🔁 What’s your return & refund policy?

CarMP5 offers a 7-day unconditional return from the date of delivery. Refunds are available for defective, incompatible, or incorrectly shipped items.

All returns must include the original packaging. Please contact our support team to obtain an RMA authorization before returning any product.

🛠️ What warranty do you offer?

Every CarMP5 product is covered by a 1-year limited warranty and lifetime technical support. Warranty covers manufacturing defects and hardware faults not caused by improper installation or misuse.

📲 How do I contact support?

Our multilingual support team is available via live chat, WhatsApp, or email. Most inquiries are answered within 24 hours.

Visit our help center: Contact Us

🔐 Is my payment safe? Do you support installment plans?

CarMP5 uses 256-bit SSL encryption for all transactions. Payments through PayPal, Visa, MasterCard, Google Pay are fully secured. Some regions also support PayPal Pay in 4 installment payments.

📦 What’s included in the package?

Each order includes the main device, vehicle-specific harness (no extra charge), power cable, USB lines, and installation guide. GPS antenna and accessories are included where applicable.

🚨 What if my product arrives damaged or missing parts?

If any issue occurs, please contact us within 7 days of receipt with clear photos of the package and item. We will promptly arrange a replacement or refund.

🛒 I ordered the wrong product — what should I do?

No problem! If unused and reported within 7 days, we’ll help you exchange it for the correct model. Contact our team for an exchange label and compatibility check.

📨 Can I modify or cancel my order after purchase?

Yes — if your order hasn’t shipped yet, we can change the model, address, or cancel the order. Please contact support within 12 hours of placing your order for the fastest help.

📋 How can I track my shipment? Will I get updates?

Once your order ships, you’ll receive an email with a tracking number and a live tracking link. We work with DHL, FedEx, EMS, and 4PX to ensure reliable global coverage.

Still have questions? Check our full shipping and refund policies.